Returns & Exchanges

At Jane Iredale Store, we are committed to ensuring your complete satisfaction with our premium beauty products. We understand that sometimes a product may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process.

We accept returns and exchanges for items within 15 days of your receipt of the order. To be eligible for a return or exchange, your item must be:

• In its original, unopened condition with seals intact
• In the original packaging with all labels attached
• Accompanied by the original receipt or proof of purchase

Step 1: Submit Your Return/Exchange Request

To initiate a return or exchange, please email us at [email protected] with the following information:

Step 2: Receive Return Authorization

Within 24-48 hours, our customer service team will respond with:

• A Return Authorization Number
• Detailed return shipping instructions
• The return shipping address

Step 3: Package and Ship Your Return

Please ensure:

• All items are securely packaged in their original packaging
• Include the original packing slip or a copy of your order confirmation
• Write the Return Authorization Number clearly on the outside of the package
• We recommend using a trackable shipping service and purchasing shipping insurance

Refund Processing Time

Once we receive your returned items, please allow:

• 3-5 business days for us to inspect the returned items
• 5-10 business days for the refund to be processed to your original payment method

The total processing time from when we receive your return to when the refund appears in your account is typically 8-15 business days.

Refund Method

Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to the card used for purchase
• PayPal: Refunded to your PayPal account

Shipping costs are non-refundable, unless the return is due to our error or a defective product.

For exchanges:

• We will ship your replacement product once we receive and process your return
• If the exchange product is of higher value, you will need to pay the difference
• If the exchange product is of lower value, we will refund the difference
• Standard shipping charges apply for exchange shipments

As we serve customers across North America, Europe, Australia, and Africa (with some regional exceptions), please note:

• Customers are responsible for return shipping costs for international returns
• Customs duties and import taxes are non-refundable
• We recommend declaring the package as “Returned Goods” to avoid additional customs charges