FAQ

We specialize in premium skincare and beauty products, including Anti-Aging treatments, Cleansers, Eye Makeup, Eye Treatments, Face Makeup, Hair Care, Hair Conditioner, Hair Shampoo, Hair Treatment, Haircare Kits/Sets, Lips Makeup, Makeup, Makeup Accessories, Moisturizers, Serums, Skin Lighteners, Skincare, Sun Protection, and Vitamin C products.

Our carefully curated collection includes products formulated for various skin types and concerns. We recommend reviewing individual product descriptions for specific suitability information or contacting our customer service team for personalized recommendations.

We proudly offer global delivery services to customers across North America, Europe, Australia, and Africa. Unfortunately, we currently cannot ship to select remote areas and parts of Asia.

We offer two shipping methods:
• Standard Shipping ($12.95): Uses DHL or FedEx with delivery typically within 10-15 business days after shipment. Includes tracking.
• Free Shipping: Available on orders over $50. Uses EMS with delivery typically within 15-25 business days after shipment.

Orders typically process within 1-2 business days from confirmation. During peak seasons or promotions, processing may occasionally take slightly longer, but we strive to maintain timely service.

Yes, once your order ships, you’ll receive a confirmation email with tracking information where available. Standard shipping with DHL or FedEx always includes tracking capabilities.

We accept returns within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return and receive further instructions.

Products must be in original, unused condition with packaging intact to be eligible for return. Temperature-sensitive items may have specific return requirements.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we utilize secure payment processing to protect your financial information. All transactions are encrypted and processed through trusted payment gateways.

Our dedicated customer service team can be reached at [email protected] for assistance with any questions or concerns regarding your order, products, or shopping experience.

We strive to respond to all customer inquiries within 24-48 hours during business days.